I was finally given another phone number that is supposed to take me to the next level. I guess I have just decided to act 'on the principle of the thing' in this case. In that case, the error is mine, and I accept that responsibility. I often pay the postage for returning an item that did not fit because I had ordered the wrong size. I use online shopping often, and I have never had to pay for returning an item that was faulty upon opening the package. All were polite and steadfast in keeping to their company's return policy: YOU may return the product for another InStyler AT YOUR OWN EXPENSE. I have spoken to customer service representatives Daniel, Brandi, Cookie, Jose and Rick. After we went back and forth with those issues with a line developing behind me, what struck me in total disbelief is when he said to me, “What door did you come in?” I couldn't understand why I was being ask that, so I responded to him with "What did you say?” He then repeated with "What door did you come in, the 3rd Ave or 4th Ave side of the store?” I responded with “What are you asking me that for?” and he replied with "So I can run the cameras back.” ![]() He asks me a series of questions of if I have my receipt, where did I purchase the rugs, things that were in reason due to the fact that I didn't have my receipt or the ticket information information. The manager comes down asks me for my identification, and becomes completely disrespectful. As the cashier prepares the return she calls for a manager for approval. I removed the tags because I had thought that I was going to keep the rugs but decided otherwise. ![]() She takes the items out of the bag, looks them over and notices the tags are off of the rugs. I approached the cash register and let the cashier know that I had a return. ![]() I had an item to return, that was packaged in a Bed Bath Beyond shopping bag up on my entering the store. I entered in the Bed Bath and Beyond Store here in Dt Seattle WA.
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